:: The global unifying effects of customer resource management: spreading the hate ::

Monday, December 15, 2003

I am a man disconnected. Through the ostensible miracle of local number portability, I was to have my mobile number transferred from Verizon to Sprint so I could finally possess, with all my being, the snazzy new Treo 600, and so I could save some coin by piggy-backing on a family plan. This transference, carried out by some magick with which I am not acquainted, should have been finished last Thursday at 4:07PM (CST). It was not so. My world has been reduced to a giant echo chamber. My own voice is my only companion.

Ritual laceration has failed to expedite the process.

Also failing to provide assistance were Sprint representatives from: Illinois, Florida, California, and The Philippines. Indeed, half the global village is now on my blacklist (the remainder of this half was added previously, after the infamous Tegucigalpa Tea Party fiasco).

Then came James from Oklahoma, claiming to be "tier 2.5" support. He quickly found the problem, resolved it, and informed me that my service would be active in a mere... 48 hours. Excellent - only a 5-day window of undignified radio silence, assuming his claim to have remedied this error is accurate. It is an affront to technological progress.

Posted by morland @ 01:14 PM

:: Comments ::

I feel your pain. AT & T overcharged my apartment by a couple hundred dollars junior year. When I called to resolve the issue I was put on hold for over 3 hours each time. Not to mention our phone was shut off constantly for a 3 month period...Lousy phone companies.

Posted by: Billy Red on December 15, 2003 02:21 PM

With back-to-back entries whose titles lack wit and overwhelm the reader with exhaustive lengths, I reccomend slimming down the name game. Possible contenders:

Nobody likes the phone company
Might as well admit, I'm addicted to my phone
Global customer hating
Global service in my ear
My phone is my lifeblood; I'm starving
Echo chamber
James in Oklahoma is my Saviour
Radio goo-goo Telephone ga-ga

Posted by: Al on December 15, 2003 02:36 PM

You're a weird guy, Al, but I like it.

Posted by: morland on December 15, 2003 05:17 PM

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